Apollo Root Cause Analysis, developed by Dean Gano, is a simple, yet powerful methodology for effective problem resolution. A complete description of this method is explained in his book Apollo Root Cause Analysis.
RealityCharting™ is an intuitive, powerful software package custom designed around the Apollo Root Cause Analysis methods.
The Apollo methods and tools go way beyond problem solving. They bring about a profound change in the way you observe and understand your world. To begin to grasp the philosophy behind Apollo Root Cause Analysis and how it changes your thinking, see this page on How to Have a Nice day.
You can find out more about the Apollo method and RealityCharting™ software in the links below.
You can read more about the book, and order a copy of the book at the web site listed below. (Note: you don't need to read this book before taking an Apollo Root Cause Analysis course. A copy of this book is provided with the course materials.)
http://www.realitycharting.com/book-info
You can read more about Apollo Methods at this web site:
www.realitycharting.com/root-cause-analysis/method
Note that RealityCharting is only offered as part of the Apollo Root Cause Analysis course. This is because a clear understanding of the Apollo methods is required to effectively use the software. Demo versions of the software are available in the web site listed below.
www.realitycharting.com/realitycharting/about
Overview of Apollo Methods and RealityCharting™ Software
Link to Things You Should Know Page within RealityCharting.com
www.realitycharting.com/root-cause-analysis/things-to-know