Services & Classes

Courses and pricing are effective through December, 2008.

World Interplay, LLC helps individuals and organizations succeed by providing high quality training and consulting services in the area of event based problem resolution.  We use the Apollo Root Cause Analysis methodology, along with the companion RealityCharting^TM software.

Benefits of Training by World Interplay, LLC

• Training by highly qualified, certified Apollo Root Cause Analysis instructor with extensive experience in ISO 9001 Quality Management Systems and Auditing
• Rich, engaging slide presentations, exercises and discussions
• Official training completion letter and certificate
• In-class opportunity to evaluate problems specific to your company/organization

Course offerings:

In this class, you will gain hands-on knowledge of the Apollo Root Cause Analysis methodology and companion RealityCharting™ software.  The course is taught using team exercises and real life problem solving.  This course is taught in more than nine languages around the world to many of the global business leaders and government agencies. Over 40,000 people have been trained to use Apollo Root Cause Analysis and it continues to be accepted as the standard for effective problem solving among global leaders in many industries.  This course is unlike any other course you have taken.  It is about self discovery and understanding your world in an entirely new way.

Duration:  16 hours (two days)

Materials Provided: Course workbook, RealityCharting™ software (a $400 value), and the book Apollo Root Cause Analysis by Dean Gano.

Certificate:  Apollo Root Cause Analysis for Practitioners

Prerequisites:  None

Availability and Pricing

Current Course Offerings

Date, Location	Comments
November 24-25 2008	Public class, Issaquah, Washington, (Cancelled)
December, 2008	Private Classes Scheduled
January, 2008	Slots available for private classes
February, 2008	Slots available for private classes
March, 2008	Slots available for private classes

Class types and pricing

Type	Comments	Pricing
Public	Typically available every other month in the Seattle area.	$899/Student.  Special introductory rates available, call for details.
Private (on site)	If you are providing the classroom, projector, flip charts, refreshments, etc.	Please write or call for quote*
Private (off site)	If you would like us to arrange an off-site location for your private training.	Please call for quote.  Price is similar to Private (on site) listed above plus cost of room rental + refreshments.

* Typical pricing for group rates is $599/student for classes of 20 or more students + travel expenses for instructor.

*Private classes are those where a company has contracted for training of their personnel.  Public classes are open to the public.  We will indicate here if the class is full.

Effective change management starts with a sense of urgency.  You may need to quickly align your Apollo RCA teams and build momentum.  The advanced users workshop is a relatively open-forum opportunity to continue the learning experience.  We can provide additional examples or you can provide your own real world examples to work as a team.  We can also provide discussion on advanced topics, such as successfully integrating an Apollo RCA program into your organization, evidence gathering, facilitation, auditing, change leadership, etc.  In essence, you help us custom design the workshop based on your organization’s specific needs.  For maximum benefit, it’s recommended that these workshops be limited to 10 students or less.  Maximum benefit also comes if you select your internal “change agents” (not always management).  Students must have completed the Apollo Root Cause Analysis for Practitioners course.   

Duration:  As needed, in 8 hour increments

Materials Provided: None, unless arrangements are made (such as bringing additional exercises)

Certificate:  Apollo Root Cause Analysis - Advanced User's Workshop

Prerequisites:  Apollo Root Cause Analysis for Practitioners

Pricing and Availability

Type	Comments	Pricing
Private (off site)	This is when you would like us to arrange an off-site location for your private training	Meeting room & associated costs + 10% room arrangement fee + $299/student*
Private (on site)	This is when you provide the classroom, projector, flip charts, refreshments, etc.	$299/student*

* Assuming at least 20 students and that this workshop is immediately following the Apollo Root Cause for Practitioners course.  Please call for details.

This course is for managers charged with overseeing certified Apollo Root Cause Analysis practitioners. 
The course is taught using the full two-day course manual and touches on key aspects of the methodology.  A brief overview of the software is provided, focusing on the types of reports it provides.  You will also learn how to verify the integrity of an Apollo Root Cause Analysis.  Half of the class time is focused on course materials and half is dedicated to group exercise and an in-depth demonstration of the software.  Top Management (typically the most time-limited) can get away with the first four hours only.

Duration:  8 hours

Materials Provided: Two-day course workbook, RealityCharting™ software (a $400 value), and the book Apollo Root Cause Analysis by Dean Gano.

Certificate:  Apollo Root Cause Analysis for Managers

Prerequisites:  None

Pricing and Availability

Type	Comments	Pricing
Private (on site)	If you are providing the classroom, projector, flip charts, refreshments, etc.	Please call for quote*
Private (off site)	If you would like us to arrange an off-site location for your private training	Please call for quote.  Price is similar to Private (on site) listed above plus cost of room rental + refreshments + 10% room arrangement fee.

* Typical pricing for group rates is $499/student for classes of 20 or more students + travel expenses for instructor.

If you would like to hear more about these courses, please monitor this site or get on our mailing list by sending your email address to mail-list@world-interplay.com.  We don't sell or share our mail lists. 

 

Independent (Peer) Review of your Root Cause Analysis

Practitioners and management sometimes need an independent review of RCA results, often called a “peer review.  This is particularly helpful during the course of an investigation and before solutions are approved.

World Interplay uses a robust, structured inspection of 14 separate areas that do the following:

• Verify the Apollo RCA methodology was properly followed (report integrity)
• Thorough review and critique of the Reality chart (structure, causes, evidence, etc.)
• Provide added insight into the causes and solutions

You typically submit your RealityCharting® Software .rca file, along with any reports, photos, diagrams of the problem.  World Interplay conducts a thorough review and completes a detailed, itemized report.  If requested, we can support telephone conferences or net meetings to discuss the results.

Pricing:  $200/hour.  An Apollo RCA of 10-20 causes typically takes 1-2 hours to review.  If desired, we can provide a cursory review and provide you with an estimate of hours required.

On Site Consulting

Certain problems require rapid and experienced problem resolution.  We can provide on-site consulting, which typically involves the following:

• Quick introduction of the Apollo Root Cause Analysis and RealityCharting methodology
• Problem Definition
• Problem Analysis using RealityCharting software
• Evaluation and selection of effective solutions.
• Issuance of Report, including action items
• Follow-on consulting, review and if desired, auditing to verify effective problem resolution.

Note: This on-site consulting is no substitute for having a group of qualified and experienced Apollo RCA practitioners. 

Apollo RCA is not a linear process.  In other words, there is typically a considerable amount of interaction between the phases listed above.  This helps to illustrate why the Apollo RCA methods are so powerful - they provide a continually updated chart and report showing the state of the team's problem definition and analysis.

Consulting is $250/hour, with a minimum of 16 hours + travel expenses.  Call for availability & details. 

Last update:  11/16/08